Privacy Policy

A Legal Disclaimer

The information provided on this website, including this Privacy Policy, is for general informational purposes only and does not constitute legal advice. While we make every effort to ensure the accuracy of our policies and practices, we recommend consulting with a qualified legal professional for any concerns regarding data protection and privacy laws applicable to your jurisdiction. By using this website, you agree to the terms outlined in this Privacy Policy and acknowledge that Aurea: Retreats may update its practices from time to time.

Privacy Policy

At Aurea: Retreats, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (www.aurea-retreats.com) and services.

We may collect information such as your name, email address, phone number, WhatsApp ID, accommodation preferences, treatment interests, travel plans, dietary requirements, billing details (excluding full credit card data), and general website usage data including your IP address and browser behavior. This information helps us provide a tailored experience and improve our services.

Your information is used to process bookings, respond to enquiries, send confirmations, arrange travel and accommodation, offer personalized treatment plans, and occasionally deliver marketing updates if you’ve opted in. We may also analyze website traffic to improve usability and user experience.

We only share your information with trusted partners, such as our dental clinic partners, hotel providers, payment processors, and transport operators. These partners receive only the information needed to deliver the services you’ve requested. We do not sell your data to third parties.

Cookies and analytics tools are used to monitor website performance and understand visitor behavior. You may manage or disable cookies through your browser settings.

We take data security seriously, using secure servers, encrypted connections (SSL), and access controls to protect your information from unauthorized use.

Depending on your location, you may have rights under data protection laws to access, correct, or delete your personal information, or to withdraw consent at any time. To exercise your rights, please email us at privacy@aurea-retreats.com.

If you are visiting from outside Malaysia, you acknowledge and agree that your data may be processed in Malaysia or other jurisdictions where our partners are located.

This Privacy Policy may be updated periodically, and any changes will be posted on our website. By continuing to use our services, you accept the terms of the most recent version.

If you have any questions or concerns, you can contact us at hello@aurea-retreats.com.